City of Richmond and Surrounding Counties
Customers in the city of Richmond and the surrounding counties of Henrico, Hanover, Chesterfield and Goochland can contact our home office in Richmond.
In Richmond and Surrounding Counties – Telephone: (804) 355-1794
In Other Areas – Toll Free Telephone: (800) 648-1794
Regular Office Hours
Mon-Fri 8:00 am – 4:30 pm
After Hours Claims Service
If you have an emergency claim during the weekend, on holidays or after regular business hours (Mon-Fri 8:00 a.m. to 4:30 p.m.), please call (800) 648-1794
Catastrophe Claim Reporting
All catastrophe claims should be reported by calling our catastrophe call center at (800) 648-1794. Catastrophe claims will be prioritized based on the severity of the claim and assigned to staff or independent claim adjusters for handling.
PO Box 6927
Richmond, VA 23230-0927
Location: 4001 Fitzhugh Avenue, Richmond VA 23230
(One Block East of Malvern Avenue on the corner of Fitzhugh and Lafeyette Ave’s. in Richmond’s West End)
Fill out the form below to email us any questions you may have.