Existing Members:
Customers in the City of Petersburg, Colonial Heights and Hopewell can contact our home office in Richmond.
Customer Service
City of Petersburg, Colonial Heights and Hopewell – Telephone: (804) 355-1794
In Other Areas – Toll Free Telephone: (800) 648-1794
Regular Office Hours
Mon-Fri 8:00 am – 4:30 pm
After Hours Claims Service
If you have an emergency claim during the weekend, on holidays or after regular business hours (Mon-Fri 8:00 a.m. to 4:30 p.m.), please call (800) 648-1794
New Customers:
Mutual Assurance Society of Virginia
PO Box 6927
Richmond, VA 23230
Telephone: 804-355-1794