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Member Portal Tips

Before you login, please review the information below to ensure a smooth experience.

IMPORTANT!

On May 1st, we implemented a new member portal. If you haven't already done so, you will need to create a new account to access your files.

Starting September 15th, credit card payments will incur a non-refundable service fee assessed by our payment processor and not retained by Mutual Assurance. To avoid fees, you can use the ACH option in the payment portal or pay by check.
 

To make a payment without logging in to the portal, click here.

Account Creation

 

  • Please use your MOST RECENT Declarations page when creating a new account.

  • Your Homeowner’s Policy number begins with HO (For Home Owner) not H-Zero (H0).

  • Please use the property address zip code.

 

 

 

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Payments​​

Feel free to call our main number for assistance, or to have someone take a payment over the phone | (804) -355-1794.
 

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Go Paperless

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  • ​Go to the member portal or click the Member Login icon at the top of the page.

  • Create an account | Log in to your account.

  • Then click on the hamburger icon in the upper right-hand corner.
  • Scroll to the bottom of the page.
  • Look for the “Go Paperless” section.
  • Select Paperless for each policy.
  • Verify that the correct email address is listed.
  • Click on "Update Preferences" to save.
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