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Member Portal Tips

Before you login below, please review this information to ensure a smooth experience.

Account Creation

  • Please use your MOST RECENT Declarations page when creating a new account.

  • Your Billing Period Start Date is the first “Billing Period” date shown on your most
    recent Declarations Page.

  • Your Homeowner’s Policy number begins with HO (For HomeOwner) not H-Zero (H0).

  • Please use the mailing address zip code, not the property address zip code if
    different.

 

Transactions & Documents

  • You will only be able to view current transactions and documents associated with your most recent declarations page. If you would like to review older documents, please contact us.

 

Login Issues

  • Be sure to use your correct username. If you are unsure, please click "Forgot Username" and it will be sent to you. Most login issues are due to incorrect usernames.

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Payment Issues

  • Make sure you are using the latest version of Chrome (Chrome does this automatically, but if not, you will need to update it). To check your version of Chrome, click here.

  • If you still have issues with Chrome, try using a different browser, i.e., Safari, Edge, or Firefox (Internet Explorer is no longer supported).

 

Go Paperless

  • To change your policy to paperless and have your correspondence emailed – click on the “Profile” link in the upper right-hand corner.  Then scroll down until you see the option to choose “Paperless”.  Select the option you prefer. If you have more than one account (PULP, DP, Renters, Condo), you will need to designate each policy separately.

  • Please note, your correspondence will be sent to the email address listed in each policy.

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Feel free to call our main number for assistance or to have someone take payment over the phone | (804) -355-1794

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Overhead photo of wooden desktop with laptop, mouse, glasses, cell phone, water glass, and pen/note

Special Member Offer

Water damage claims are our highest claims category. Our Partner, Beagle Services, is offering our members a Water Safety Analysis to ensure pipes, drains, connections, water pressure and water-using appliances are set up correctly so water damage losses can be avoided.

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