We said a fond farewell to Member Services representative Tom Stokes this month as he strummed his way into retirement.
Each year, only 5% of our members drop their coverage with us. That is unheard of in the insurance industry. Taking a deeper dive, our members usually leave only because they have moved out of state or moved into a retirement facility. A large part of our success in keeping our members happy customers is our staff and the service they provide.
Coincidentally, our staff seldom leaves us unless they are moving or retiring. In the case of Member Services representative Tom Stokes, he retired this month after 6 years with the Society. Many of you have worked with Tom over the years and we know you have enjoyed your conversations with him as much as we have enjoyed working with him. We will miss his never failing humor and generosity.
We hope he'll come back to visit often, and bring his guitar!
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