Options for Reporting a New Claim
In Richmond and Surrounding Counties – Telephone: (804) 355-1794
In Other Areas – Toll Free Telephone: (800) 648-1794
Fax: (804) 355-1971
Claims Fax: (804) 355-3619
Regular Office Hours
Mon-Fri 8:00 am – 4:30 pm
After Hours Claims Service
If you have an emergency claim during the weekend, on holidays or after regular business hours (Mon-Fri 8:00 a.m. to 4:30 p.m.), please call (800) 648-1794 or (877) 231-9288.
Catastrophe Claim Reporting
All catastrophe claims should be reported by calling (800) 648-1794. You may also call our Claims Call Center directly at (877) 231-9288. Catastrophe claims will be prioritized based on the severity of the claim and assigned to staff or independent claim adjusters for handling.